Welcome to Xapp Digital Solutions. These Terms & Conditions govern your use of our SaaS products and services. By accessing or using our services, you agree to comply with the terms outlined below.
Business Information
Business Name: Xapp Digital Solutions
GSTIN: 33BJXPR1180D1Z1
Country of Registration: India
Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. If you do not agree, please refrain from using our services.
Services Provided
Xapp Digital Solutions provides cloud-based SaaS products on a subscription basis. Our services are available to customers worldwide, subject to compliance with local regulations.
User Accounts
- Users must provide accurate and complete information while creating an account.
- Users are responsible for maintaining the confidentiality of their login credentials.
- We reserve the right to suspend or terminate accounts in case of policy violations or fraudulent activities.
Subscription & Billing
- Our SaaS products are offered on a monthly subscription basis, based on usage.
- Payments are automatically charged through the selected payment method.
- In case of failed payments, access to services may be restricted.
Cancellation & Refund Policy
At Xapp Digital Solutions, we are committed to providing seamless and transparent services for all our digital SaaS products. This Cancellation & Refund Policy outlines the terms and conditions governing the cancellation of subscriptions and refund requests.
Cancellation Policy
Customers may cancel their subscription through the following methods:
- Email Request: Send an email to info@xappdigital.com with the subject line "Cancellation Request" and provide account details.
- Admin Dashboard: Navigate to the billing section and click on "Cancel Subscription".
All cancellation requests will be processed within the same billing cycle. No further charges will be applied after cancellation.
Refund Policy
Refunds are issued only in the following cases:
- Incorrect Billing Charges: Refunds will be processed if a user is overcharged due to a system error.
- Payment After Cancellation: If billing occurs after a valid cancellation request, a refund will be initiated.
To request a refund, users must send an email to info@xappdigital.com with the subject line "Refund Request" including transaction details.
Refund Processing Timeline
- Refunds will be credited to the original payment method.
- Processing takes 2-3 business days, subject to payment gateway policies.
- Users will receive a confirmation email upon refund completion.
No Setup Fees or Yearly Contracts
We do not charge setup fees or require long-term contracts. Our services are billed on a monthly usage-based model to offer flexibility.
Exclusions from Refunds
- No refunds for unused portions of a billing cycle.
- Voluntary cancellations before the end of a billing period are non-refundable.
- Refunds are not granted for user dissatisfaction or change of mind.
Contact Information
For any questions regarding cancellations or refunds, contact us at:
Email: info@xappdigital.com
Usage Restrictions
- Users may not use our SaaS products for illegal, fraudulent, or unauthorized purposes.
- Reverse engineering, copying, or modifying our software is strictly prohibited.
- Sharing account access with unauthorized users is not allowed.
Data Privacy & Security
- We follow industry-standard security practices to protect user data.
- Personal data will not be shared with third parties without user consent, except as required by law.
- Users are responsible for maintaining the security of their own devices and login credentials.
Limitation of Liability
While we strive to ensure uninterrupted and error-free services, we are not liable for any direct or indirect damages arising from:
- Service interruptions due to technical failures or maintenance.
- Loss of data due to user error or external breaches.
- Non-compliance with local regulations in international jurisdictions.
Intellectual Property
- All content, trademarks, and intellectual property related to our SaaS products remain the sole property of Xapp Digital Solutions.
- Users may not reproduce, distribute, or use our content without prior written consent.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of the courts in Chennai, India.
Amendments to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:
Email: info@xappdigital.com